Active servers are the number of servers you can run at the same time, up to the plan's memory limit. For example, the $20 plan has 2 active servers and 4GB. In this case, you can run the following, for instance:
Total servers are the total of servers you can store on your plan. They can be running or stopped. That way you can swap out servers according to your play style without losing or messing up your server files.
Upgrade anytime through Command Center or contact us. We'll only charge you for the unused portion of the month. Let's say you want to upgrade a $20 plan to a $30 one exactly halfway through the month. You'll pay $5.00. Note that if you're using PayPal, we'll need to renew your plan on the day of the upgrade.
Should we need to move your server to a machine with more capacity, we'll work with you to move it at a time that is least impactful to your players.
You will have 5GB of disk space per 1GB of memory. This is typically more than enough for most games. You can use this space as necessary to store files like plugins, maps, and game specific files like Dynmap tiles for Minecraft. If you need more disk space, you will have the option to order more.
We'll automatically remove backups created by backup plugins and out-of-control log files. However you can coordinate with support beforehand to setup an alternate storage medium if you would like to use backup plugins. Most backup plugins tend to use disk space in an inefficient manner. We already run daily backups, which you can request through support.
For everything else, we'll notify you if your usage appears to be out of the norm so you can investigate, clean up, and/or make arrangements with us.
We automatically attempt to process payment each month to ensure continuity of service. The billing cycle is the same day of each month. For example, if you ordered on the 3rd of a month, it'll be on the 3rd of each month. If you happened to order on February 28 or the 31st, the renewal is somewhere around the end of the month or beginning of the next one.
If a payment fails, you'll receive a reminder to pay, and if your server remains unpaid, we'll pause it. After a week or two, we'll cancel your server. You'll receive three emails--one reminding you to pay, another one about pausing your server, and a third one about cancelling.
To stop service, contact us before the next billing cycle. Tell us why you're cancelling and whether you want to stop your server right away or at the end of the billing cycle.
You may also cancel by yourself by logging into our client area. Use the password you first entered when you signed up. It may be different than the one you're using for Command Center.