Upgrade anytime through Command Center or contact us. We'll only charge you for the unused portion of the month. Let's say you want to upgrade a $20 plan to a $30 one exactly halfway through the month. You'll pay $5.00. Note that if you're using PayPal, we'll need to renew your plan on the day of the upgrade.
Should we need to move your server to a machine with more capacity, we'll work with you to move it at a time that is least impactful to your players.
server.propertiesfile to set the seed. You'll have to start off with a new world. If you want to keep your existing world, change the
You will have 5GB of disk space per 1GB of memory. This is typically more than enough for most games such as Minecraft. You can use this space as necessary to store files like plugins, maps, and game specific files like Dynmap tiles for Minecraft. If you need more disk space, you will have the option to order more.
We'll automatically remove backups created by backup plugins and out-of-control log files. However you can coordinate with support beforehand to setup an alternate storage medium if you would like to use backup plugins. Most backup plugins tend to use disk space in an inefficient manner. We already run daily backups, which you can request through support.
For everything else, we'll notify you if your usage appears to be out of the norm so you can investigate, clean up, and/or make arrangements with us.
We use high clock speed processors with amazing single threaded performance. We monitor them around the clock to ensure that there is enough free processing capacity. You'll be able to burst up to 1-2 CPU cores. Since most games can only utilize a single processor thread, a higher speed processor helps with performance.
All of our plans use one of the following processors:
We only use Intel solid state drives (SSDs). A single solid state drive can offer the performance of more than 30 regular spinning drives. We choose data center grade models to ensure performance consistency.
Our strategic Boston, MA location has excellent connectivity to the rest of North America and Europe. For public servers, this is a good central location for players from the western United States to western Europe.
Error correcting code memory keeps your server stable by correcting single bit and detecting double bit memory errors.
We protect your creations with automatic daily off-server backups and enterprise-grade Juniper hardware firewalls. Backups protect your worlds from griefers, mistakes, and physical server failures. The firewalls guard against unauthorized network access.
Your servers are on a gaming-optimized network for awesome pings and stability. Through pure reliable Internap backbone, and high performance Level 3 IP, a patented network optimizer pools together seven network providers and continuously analyzes them to give you the best ones. The network performance guarantees are the most stringent on the market: 100% uptime, < 45 ms average monthly ping within the continental U.S., < .3% packet loss, and < .5 ms jitter.
You can edit most text files, including
server.properties, through Command Center, our custom control panel. We give you a giant text editor with code highlighting to edit your text files. The text editor, instead of a restricted clickable GUI, gives you the most flexibility. You can change every file through FTP with any modern FTP client.
The IP, port, and query port are the only settings we'll overwrite.
We automatically attempt to process payment each month to ensure continuity of service. The billing cycle is the same day of each month. For example, if you ordered on the 3rd of a month, it'll be on the 3rd of each month. If you happened to order on February 28 or the 31st, the renewal is somewhere around the end of the month or beginning of the next one.
If a payment fails, you'll receive a reminder to pay, and if your server remains unpaid, we'll pause it. After a week or two, we'll cancel your server. You'll receive three emails--one reminding you to pay, another one about pausing your server, and a third one about cancelling.
To stop service, contact us before the next billing cycle. Tell us why you're cancelling and whether you want to stop your server right away or at the end of the billing cycle.
You may also cancel by yourself by logging into our client area. Use the password you first entered when you signed up. It may be different than the one you're using for Command Center.